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RETURN POLICY

We put lots of love into our clothing and hope you will be delighted with your order! Your satisfaction is very important to us and we want your shopping experience to be positive and memorable.

If you have any questions regarding an item of clothing before purchasing, please contact us so that we may help you make an informed choice, either on shop@staceyzhang.com

If you feel you need to return an item, there are a few situations where we can offer you a refund, exchange or replacement on items returned to us within 7 working days upon receipt – provided the goods are in a saleable condition, and in their original, undamaged packaging.

All orders will be confirmed with you via e-mail prior to delivery and after we receive your payment.

REFUND
Please note that shipping fee will not be refunded.

PLEASE NOTE
All returns and exchanges must be authorised by us prior to the return.
We need you to contact us and return the item/s within 7 working days of receiving your order.

SALE ITEMS ARE A FINAL SALE AND CANNOT BE EXCHANGED OR RETURNED.

CANCELLATION OF ORDERS
Staceyzhang.com may cancel your order or part of your order if the item is sold out and no longer available – we will inform you if we need to do so and reverse the charges on your credit card.

In the event of partial orders, staceyzhang.com will ship the items in-stock and remove any items out of stock from your order and submit a refund for those items.

RETURN SHIPPING EXPENSES
The customer is responsible for all shipping costs associated with exchanges unless we sent the wrong size or item, when we will most definitely pay the shipping exchange costs.

We are not responsible for the loss or delay of packages being returned and suggest using a shipping service that provides a tracking number and insurance.

RETURN CONDITIONS
Items must not be worn, altered, damaged or washed and must have their original tags. They should be in 100% new condition or we will be unable to process your return/exchange request. We do not accept returns for underwear and swimwear.

SEND ALL AUTHORISED RETURNS TO:

STACEY ZHANG
5647 Av Du Parc
CP 48096 BP Bernard
MONTRÉAL H2V 4H0

Please include a copy of your invoice and contact information.

We hope everyone is happy in the end!